TERMS AND CONDITIONS

Booking & Ticketing Policy
All airfares are subject to availability and may fluctuate without prior notice. Tickets issued are non-refundable, non-changeable, and non-transferable unless explicitly stated otherwise.

Passenger Responsibility
Ensure names match passport details exactly—any discrepancies may result in denied boarding.

Verify travel itinerary accuracy before ticketing; changes post-issuance may require a new ticket purchase.

Fares are only guaranteed upon full payment and ticket issuance. If payment issues arise, we will notify you promptly via email/phone. Otherwise, e-tickets are delivered within 24 hours of booking confirmation. If your travel is within 24 hours then the tickets are delivered within 4 hours.

Additional Charges
Airlines may impose fees for:

Checked baggage

Excess baggage

Seat selection

Other ancillary services
Contact the airline directly for the latest baggage policies (allowance, weight, dimensions).

Check-In & No-Show Policy
Arrive at least 3 hours before departure (international) or 90 minutes (domestic).

No refunds or changes permitted for missed flights (no-shows).

Passport, Visa & Health Requirements
Passport Validity
Must be valid for at least 6 months beyond your stay.


Visa Requirements
USA (ESTA) & Australia (ETA): Mandatory for entry/transit.

Transit visas may be required for:

Airport changes within the same itinerary.

Terminal changes (e.g., code-share flights).

GlobalFlightCatchers is not liable for visa denials or documentation errors. Consult the relevant embassy before travel.

Special Cases South Africa: Minors (under 18) require an Unabridged Birth Certificate (showing both parents’ details) in addition to a passport.

Changes & Amendments
Amendment fee: £50 per booking + airline/supplier charges (if applicable).

Tax adjustments: Additional taxes may apply; you will be notified before ticket re-issuance.

Post-ticketing changes: Most airlines prohibit modifications after issuance.

Cancellation Policy
Scenario Refund Eligibility
Before ticket issuance Subject to supplier policies; cancellation fees may apply.
After ticket issuance 100% non-refundable in most cases.
Low-cost/charter flights 100% cancellation fee (pre/post-ticketing).
Note: Cancellation requests must be submitted by the lead booker.


Force Majeure
We are not liable for disruptions caused by unforeseeable events, including:

War, terrorism, civil unrest

Natural disasters, extreme weather

Airline strikes, airport closures

Technical failures, schedule cancellations

Check travel advisories (e.g., UK Foreign Office) before departure.

Travel Documentation
Required Documents
Passport (valid for 6+ months post-travel)


Visa(s) (destination/transit)

Government-issued ID (for check-in, car rentals, hotels)

Medical certificates (if applicable)

Boarding Denial
No refunds if travel is denied due to missing/invalid documents.

Special Booking Conditions
Bulk Bookings
All passengers must follow the same itinerary—no individual changes/cancellations permitted.

Deposit Bookings
Non-refundable.

Final payment must be made by the agreed date; forfeiture applies for late payments.

Fare increases (due to fuel surcharges, exchange rates, etc.) are the passenger’s responsibility.

Check-In & Flight Policies
Recommended arrival: 3 hours (international) / 90 minutes (domestic) before departure.

Check-in closes 45 minutes prior to departure.

Reconfirm flights 72 hours before travel.

Travel Insurance
Strongly recommended to cover:

Flight delays/cancellations

Lost/delayed luggage

Medical emergencies

Seat & Meal Requests
Special requests (e.g., meals, wheelchair assistance) are forwarded to airlines but not guaranteed.

Airlines have final authority on approvals.

Financial Protection
ATOL Protected (No. 10066): Ensures refunds/repatriation if we cease trading.

Packages booked outside ATOL are not covered.

Jurisdiction: All agreements are governed by English law.

Contact Us:
📞 0203 026 2652 | ✉ sales@globalflightcatchers.co.uk 📍 Unit 216 - Regent 88, 210 Church Road, London E10 7JQ